Common House and Office Clearance Questions

Common Questions About Cleaning and Clearing Services in the North East

  • Can you clean the place after clearing it?
    Yes. We always make sure to tidy up the area after clearing it out. If you’re looking for a thorough cleaning, we offer various cleaning options, from a simple sweep to a comprehensive deep clean.

  • Do you work outside regular hours?
    Yes, we’re flexible with our hours. We can work at a time that’s convenient for you, even beyond typical office hours.

  • Can you take items to a charity shop?
    Absolutely! We often donate items to charity shops, either as part of our reuse policy or at your request.

  • Are you licensed and insured?
  • Yes, we are fully licensed and insured by the Environment Agency as waste carriers. We can provide you with our details if needed.

  • Do we need to be present during the work?
    No, you don’t have to be present. As long as we can access the property, we can get started. You can provide us with the keys or leave them with a neighbor, and we’ll handle the rest.

  • How much notice do you require?
    Usually, a week’s notice is ideal, but if it’s urgent (within 24 hours), don’t worry; we’ll do our best to accommodate your needs.

Are there any items you can’t clear?
Yes, we can’t handle hazardous materials such as paint, chemicals, asbestos, and medical waste. For proper disposal, you should contact your local authority.

  • Do you clear both rubbish and furniture?
    Absolutely! We clear all types of household and office waste, including furniture, appliances, and more.

Can you transport furniture to storage or to friends/family?
Yes, we can provide you with a quote for removal or a man-and-van service.

  • How can we make payment?
    We accept various forms of payment, including card payments, cheques, bank transfers, and cash. Just ensure that you arrange payment upon completion unless we’ve agreed on different terms in advance.

  • What happens to the items you remove?
    We make every effort to reuse and recycle items whenever possible, as we take our commitment to the environment seriously.

  • What if the amount of stuff is more or less than estimated?
    We understand that circumstances can change, so we adjust the price accordingly to match the actual size of the job.

  • Which furniture and items hold value?
    Antiques, art, collectibles, and high-quality designer furniture have resale value. We assist in finding good homes for other items through local initiatives.

  • Why can’t you provide an exact price over the phone?
    We need to assess the job in person to determine factors such as the time required, any resale value, and recycling or disposal costs. We can, however, provide estimates over the phone.

  • How do you calculate the price?
    The cost is influenced by three factors: labour, disposal/recycling costs, and item resale value. We calculate the price after evaluating the job, and our prices include all associated costs.

  • Why should we choose your services?
    You should consider choosing us for our professionalism, reliability, competitive pricing, and adherence to regulations. We’re also committed to eco-friendly practices in the North East.